Terms of Service

These Terms of Service ("Agreement") constitute a legally binding contract between the entity or individual accepting these terms ("Customer", "you", or "your") and Invenire, Inc., an Indiana corporation located at 6151 Central Ave, Indianapolis, IN 46220 ("Invenire", "we", "us", or "our") governing your access to and use of the Invenire AI-powered video interview platform and related services (the "Services").

BY CLICKING "I ACCEPT," CREATING AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ORGANIZATION.

1. Definitions

"AI Avatar" means the artificial intelligence-powered virtual interviewer that conducts video interviews with Candidates on behalf of Customer.

"Authorized Users" means Customer's employees, contractors, and agents who are authorized by Customer to access and use the Services.

"Candidate" means any individual who participates in a video interview conducted through the Services at Customer's invitation.

"Candidate Data" means all data relating to Candidates collected through the Services, including video recordings, audio recordings, transcripts, interview responses, evaluation scores, and any documents submitted by Candidates.

"Customer Data" means all data, content, and materials uploaded, submitted, or otherwise provided by Customer or Authorized Users to the Services, excluding Candidate Data.

"Documentation" means the user guides, help files, and other technical documentation made available by Invenire describing the features and functionality of the Services.

"Evaluation Output" means the AI-generated analysis, scores, assessments, fraud detection indicators, and recommendations produced by the Services based on Candidate interviews.

"Interview Blueprint" means the customized interview structure, questions, and evaluation criteria generated by the Services based on job requirements and Candidate information.

"Interview Session" means a single video interview conducted through the Services, limited to a maximum duration of twenty (20) minutes.

"Subscription Term" means the period during which Customer has paid access to the Services as specified in the applicable order or subscription.

2. Services Description

2.1 Platform Overview

Invenire provides an AI-powered video interview platform designed to assist organizations in evaluating job candidates. The Services include: (a) AI Avatar-conducted video interviews with Candidates; (b) automated generation of Interview Blueprints based on job descriptions and Candidate resumes; (c) real-time transcription and analysis of interview responses; (d) Evaluation Output including competency assessments, response quality scoring, and fraud detection indicators; (e) claim verification for externally verifiable resume elements; and (f) administrative dashboard for managing interviews and reviewing results.

2.2 Session Limitations

Each Interview Session is limited to a maximum duration of twenty (20) minutes. Interview Sessions that exceed this duration will be automatically concluded. Customer acknowledges that this limitation is a fundamental characteristic of the Services and agrees to design interview processes accordingly.

2.3 AI-Generated Content

Customer acknowledges that Evaluation Output is generated by artificial intelligence systems and is provided as a screening tool to assist, not replace, human decision-making. Invenire does not guarantee the accuracy, completeness, or reliability of any Evaluation Output. Customer is solely responsible for all hiring and employment decisions and must not rely exclusively on Evaluation Output when making such decisions.

2.4 Fraud Detection Limitations

The Services include fraud detection capabilities designed to identify potential indicators of resume fabrication, AI-assisted responses, and inconsistent claims. Customer acknowledges that: (a) no fraud detection system is infallible; (b) fraud indicators are probabilistic assessments, not definitive conclusions; (c) Customer must independently verify any suspected fraudulent activity before taking adverse action; and (d) Invenire is not liable for any failure to detect fraudulent activity or any false positive indicators.

2.5 Accessibility

Invenire is committed to making the Services accessible to all users. We are actively working toward compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Accessibility information is available at invenire.ai/accessibility.

3. Account Registration and Access

3.1 Account Creation

To access the Services, Customer must create an account by providing accurate and complete registration information. Account creation is available via email/password registration or through OAuth authentication with Google or Microsoft. Customer agrees to: (a) provide true, accurate, current, and complete information during registration; (b) maintain and promptly update registration information; (c) maintain the security and confidentiality of account credentials; and (d) immediately notify Invenire of any unauthorized access or security breach.

3.2 Authorized Users

Customer may permit Authorized Users to access the Services under Customer's account, subject to the user limits specified in Customer's subscription tier. Customer is responsible for: (a) ensuring Authorized Users comply with this Agreement; (b) all activities conducted through Authorized User accounts; and (c) maintaining appropriate access controls and promptly removing access for individuals who are no longer authorized.

3.3 Account Security

Customer is solely responsible for maintaining the confidentiality of account credentials and for all activities that occur under Customer's account. Invenire will not be liable for any loss or damage arising from unauthorized access to Customer's account resulting from Customer's failure to maintain adequate security.

4. Fees and Payment

4.1 Subscription Plans

The Services are offered under the following subscription tiers: (a) Starter — $299/month, up to 5 active jobs, 50 AI interviews/month, 3 team members; (b) Growth — $899/month, up to 25 active jobs, 250 AI interviews/month, 10 team members, priority support, custom branding; (c) Enterprise — Custom pricing with unlimited jobs, interviews, and team members, plus additional features. Current pricing is available at invenire.ai/#pricing.

4.2 Payment Terms

Payment is processed through Stripe, our payment processor. Unless otherwise specified: (a) all fees are billed monthly in advance; (b) fees are non-refundable except as expressly provided in this Agreement; (c) Customer authorizes Invenire to charge the payment method on file; and (d) late payments will accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

4.3 Taxes

Fees do not include taxes. Customer is responsible for all applicable sales, use, VAT, GST, and other taxes, excluding taxes based on Invenire's net income. If Invenire is required to collect or pay taxes, such taxes will be invoiced to Customer unless Customer provides a valid tax exemption certificate.

4.4 Price Changes

Invenire may modify pricing with thirty (30) days' prior written notice. Price changes will take effect at the start of the next Subscription Term following the notice period. Customer's continued use of the Services after a price change constitutes acceptance of the new pricing.

5. Customer Obligations

5.1 Candidate Consent

Customer is solely responsible for obtaining all necessary consents from Candidates before initiating Interview Sessions. At minimum, Customer must ensure each Candidate has been clearly informed of and consents to: (a) participation in a video interview conducted by an AI Avatar rather than a human interviewer; (b) video and audio recording of the interview; (c) automated transcription and analysis of interview responses; (d) AI-powered evaluation and scoring of interview performance; (e) fraud detection analysis of responses and submitted materials; (f) data retention periods and practices as described in this Agreement and Invenire's Privacy Policy; and (g) how their data will be used in hiring decisions. Customer must maintain records of Candidate consent and provide such records to Invenire upon request.

5.2 Lawful Use

Customer shall: (a) use the Services only for lawful purposes and in compliance with all applicable laws, including employment, anti-discrimination, data protection, and privacy laws; (b) ensure that use of the Services and Evaluation Output does not result in unlawful discrimination; (c) comply with all laws regarding the use of AI in employment decisions, including any notice or disclosure requirements (such as the Illinois AI Video Interview Act, NYC Local Law 144, and similar regulations); and (d) not use the Services in any jurisdiction where such use would be prohibited by law.

5.3 Acceptable Use

Customer shall not: (a) sublicense, sell, resell, or transfer the Services to third parties; (b) use the Services to interview individuals for purposes other than legitimate employment screening; (c) attempt to reverse engineer, decompile, or derive source code from the Services; (d) interfere with or disrupt the integrity or performance of the Services; (e) attempt to gain unauthorized access to the Services or related systems; (f) use the Services to transmit malicious code; (g) circumvent any usage limits or technical restrictions; or (h) use the Services in a manner that violates any third-party rights.

5.4 Human Oversight

Customer agrees to maintain meaningful human oversight of all hiring decisions. The Services are designed as a screening tool to assist human decision-makers, not to replace them. Customer shall not implement fully automated decision-making processes that result in significant effects on Candidates without appropriate human review.

6. Data Processing and Privacy

6.1 Data Controller and Processor Roles

With respect to Candidate Data and Customer Data, Customer is the data controller and Invenire is the data processor. Customer determines the purposes and means of processing personal data through the Services. Invenire processes personal data only in accordance with Customer's documented instructions and this Agreement.

6.2 Data Location

All Customer Data and Candidate Data is stored in Invenire's infrastructure located in the United States. By using the Services, Customer consents to the transfer and processing of data in the United States.

6.3 Sub-processors

Customer authorizes Invenire to engage sub-processors to assist in providing the Services. Current sub-processors include:

Invenire will maintain a current list of sub-processors and notify Customer of material changes.

6.4 Data Retention

Invenire will retain Customer Data (including job postings, user accounts, and company information) and identifiable Candidate Data for the duration of the Subscription Term plus sixty (60) days. Upon termination, Customer may request export of their data before deletion. Interview data (including recordings, transcripts, and evaluation scores) will be anonymized after the retention period, with all company and candidate identifying information removed, and may be retained by Invenire for purposes of improving and training our AI models. Customer may request earlier deletion of specific records during the Subscription Term.

6.5 Data Security

Invenire maintains administrative, technical, and physical safeguards designed to protect data, including: (a) encryption of data in transit (TLS 1.2+) and at rest; (b) access controls and authentication requirements; (c) regular security assessments; (d) incident response procedures; and (e) employee training on data protection. Invenire will promptly notify Customer of any security incident affecting Customer Data or Candidate Data.

6.6 Privacy Policy

Invenire's Privacy Policy, available at invenire.ai/privacy, describes how we collect, use, and protect personal information. Customer agrees to make Candidates aware of the Privacy Policy.

7. Intellectual Property

7.1 Invenire IP

Invenire and its licensors retain all right, title, and interest in and to the Services, including all software, AI models, algorithms, interfaces, Documentation, and any modifications, improvements, or derivative works thereof. This Agreement does not grant Customer any rights to Invenire's intellectual property except the limited license to use the Services as expressly provided herein.

7.2 Customer IP

Customer retains all right, title, and interest in and to Customer Data. Customer grants Invenire a non-exclusive, worldwide, royalty-free license to use, process, and display Customer Data solely as necessary to provide the Services.

7.3 Evaluation Output

Subject to Invenire's underlying intellectual property rights in the AI systems generating such output, Customer owns the Evaluation Output generated through Customer's use of the Services. Invenire retains rights to use anonymized and aggregated data derived from Evaluation Output to improve the Services.

7.4 Model Training

Customer acknowledges and agrees that Invenire may use anonymized interview data (with all identifying information removed) to improve and train its AI models. Such anonymized data will not identify Customer, Authorized Users, or Candidates.

7.5 Feedback

If Customer provides feedback, suggestions, or recommendations regarding the Services, Invenire may use such feedback without obligation or compensation to Customer.

8. Confidentiality

8.1 Confidential Information

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes: Customer Data, Candidate Data, pricing terms, technical specifications, and business strategies.

8.2 Obligations

Each party agrees to: (a) protect Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care; (b) use Confidential Information only for purposes of this Agreement; (c) not disclose Confidential Information to third parties except as permitted herein; and (d) limit access to Confidential Information to those with a need to know.

9. Service Availability and Support

9.1 Availability Target

Invenire will use commercially reasonable efforts to maintain Service availability of 99.5% during each calendar month, excluding scheduled maintenance and circumstances beyond Invenire's reasonable control.

9.2 Support

Invenire provides support via email at support@invenire.ai and by phone at (317) 520-2557. Support is available during business hours (9:00 AM - 6:00 PM Eastern Time, Monday through Friday, excluding U.S. holidays). Growth tier subscribers receive priority support with faster response times.

9.3 Scheduled Maintenance

Invenire may perform scheduled maintenance during off-peak hours with reasonable advance notice. Emergency maintenance may be performed as needed to address security issues or prevent service degradation.

10. Warranties and Disclaimers

10.1 Mutual Warranties

Each party represents and warrants that: (a) it has the legal authority to enter into this Agreement; (b) it will comply with all applicable laws in performing its obligations; and (c) it will not knowingly introduce malicious code into the other party's systems.

10.2 Invenire Warranties

Invenire warrants that: (a) the Services will perform substantially in accordance with the Documentation during the Subscription Term; and (b) Invenire will provide the Services in a professional manner consistent with industry standards.

10.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." INVENIRE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. INVENIRE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, THAT EVALUATION OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT THE FRAUD DETECTION FEATURES WILL IDENTIFY ALL INSTANCES OF FRAUD OR WILL NOT PRODUCE FALSE POSITIVES.

10.4 AI Limitations

Customer acknowledges that AI systems have inherent limitations and may produce errors, biases, or unexpected outputs. Customer assumes all risk associated with reliance on AI-generated Evaluation Output and agrees to implement appropriate human review processes.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO INVENIRE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) FIVE THOUSAND U.S. DOLLARS ($5,000).

11.3 Excluded Claims

The limitations in Sections 11.1 and 11.2 do not apply to: (a) Customer's payment obligations; (b) either party's indemnification obligations; (c) breaches of confidentiality obligations; (d) willful misconduct or gross negligence; or (e) claims that cannot be limited by applicable law.

12. Indemnification

12.1 Invenire Indemnification

Invenire will defend, indemnify, and hold harmless Customer from any third-party claims alleging that the Services, as provided by Invenire and used in accordance with this Agreement, infringe such third party's intellectual property rights. Invenire's obligations do not apply to claims arising from: (a) Customer Data or Candidate Data; (b) modifications to the Services not made by Invenire; (c) combination of the Services with non-Invenire products; or (d) use of the Services in violation of this Agreement.

12.2 Customer Indemnification

Customer will defend, indemnify, and hold harmless Invenire from any third-party claims arising from: (a) Customer's or Authorized Users' use of the Services in violation of this Agreement or applicable law; (b) Customer Data or Customer's use of Candidate Data; (c) Customer's failure to obtain required Candidate consents; (d) Customer's employment decisions based on Evaluation Output; or (e) allegations that Customer Data infringes third-party rights.

13. Term and Termination

13.1 Term

This Agreement commences on the date Customer accepts these terms and continues for the initial Subscription Term specified in Customer's subscription. Unless terminated, the Agreement will automatically renew for successive periods equal to the initial Subscription Term.

13.2 Termination for Convenience

Either party may terminate this Agreement at the end of any Subscription Term by providing written notice at least thirty (30) days before the end of the then-current term.

13.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice; (b) becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors; or (c) ceases business operations.

13.4 Effect of Termination

Upon termination: (a) Customer's access to the Services will cease; (b) Customer must pay all fees accrued through the termination date; (c) each party must return or destroy the other party's Confidential Information; and (d) Invenire will delete or return Customer Data and Candidate Data in accordance with Section 6.4. Termination does not affect any rights or obligations that accrued prior to termination.

13.5 Survival

The following sections survive termination: Definitions, Fees and Payment (for amounts accrued), Intellectual Property, Confidentiality, Warranties and Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

14. General Provisions

14.1 Governing Law

This Agreement is governed by the laws of the State of Indiana, without regard to conflict of laws principles. Each party consents to the exclusive jurisdiction of the state and federal courts located in Marion County, Indiana for any dispute arising under this Agreement.

14.2 Dispute Resolution

Before initiating litigation, the parties will attempt to resolve disputes through good faith negotiations. If negotiations fail, either party may initiate binding arbitration under the rules of the American Arbitration Association. Notwithstanding the foregoing, either party may seek injunctive relief in court to protect its intellectual property or Confidential Information.

14.3 Assignment

Neither party may assign this Agreement without the other party's prior written consent, except that either party may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. Any attempted assignment in violation of this section is void.

14.4 Notices

Notices must be in writing and delivered by email (with confirmation) to legal@invenire.ai for Invenire, or to Customer's registered email address. Notices are effective upon confirmed receipt.

14.5 Force Majeure

Neither party will be liable for failure to perform obligations (except payment obligations) due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, pandemics, or failures of third-party telecommunications or power.

14.6 Waiver and Severability

No failure or delay in exercising any right under this Agreement will operate as a waiver. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.7 Entire Agreement

This Agreement, together with any orders, addenda, or schedules expressly incorporated by reference, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements, understandings, and communications. Invenire may update these Terms of Service with thirty (30) days' notice, and Customer's continued use constitutes acceptance.

14.8 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship.